មន្ត្រីជំនួយអតិថិជន ICT

ICT Customer Support Officer

UNIT GROUP 3131 ICT SUPPORT TECHNICIANS

• ICT SUPPORT TECHNICIANS provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

  Indicative Skill Level:
  Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

  In Australia:

  • AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
  
  In New Zealand:
  • NZ Register Diploma (ANZSCO Skill Level 2)
  
  At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.

  Tasks Include:

  • determining software and hardware requirements to provide solutions to problems
  • responding to inquiries about software and hardware problems
  • adapting existing programs to meet users' requirements
  • installing and downloading appropriate software
  • ensuring efficient use of applications and equipment
  • implementing computer networks
  • designing and maintaining websites
  • repairing and replacing peripheral equipment such as terminals, printers and modems
  • may work in a call centre
  
  Occupations:
  • 313111 Hardware Technician
  • 313112 ICT Customer Support Officer
  • 313113 Web Administrator
  • 313199 ICT Support Technicians nec

313111 HARDWARE TECHNICIAN

• Supports and maintains computer systems and peripherals by installing, configuring, testing, troubleshooting, and repairing hardware.

  Skill Level: 2

313112 ICT CUSTOMER SUPPORT OFFICER

• Alternative Titles:
  • ICT Help Desk Officer
  • ICT Help Desk Technician
  • Systems Support Officer
  
  Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.

  Skill Level: 2

  Specialisations:

  • Network Support Technician
  • Operator Command Support Systems (Army)

313113 WEB ADMINISTRATOR

• Alternative Title:
  • Web Master
  
  Designs, builds and maintains websites, and provides web technology solutions and services.

  Skill Level: 2

313199 ICT SUPPORT TECHNICIANS NEC

• This occupation group covers ICT Support Technicians not elsewhere classified.

  Skill Level: 2

  Occupations in this group include:

  • Applications Packager
  • Computer Systems Technician
  • Telecommunications Computer Systems Technician